Article ID: 52186 - Last Review: August 27th, 2014
Summary
The attached white paper provides best practices, guidance, and step by step instructions on configuring MiContact Center to utilize the Active Directory Synchronization feature and Windows Authentication for client and SQL Server authentication. Customers wishing to deploy MiContact Center with either of these features should reference this documentation for installation planning, and installation steps, and required post installation configuration.
Intended Audience
This paper is intended for System Designers/Integrators, Implementation Specialists, Technical Project Managers, and IT Administrators.