ALM0122 - Storage service is not polling

DESCRIPTION

The Storage Service is not polling emails from the configured Mail Servers or the polling process is taking a long time to complete.

SEVERITY

Major 

IMPACT

This prevents new emails from being correctly loaded into the system. 

TROUBLESHOOTING STEPS

To troubleshoot this alarm, please do the following:

• Verify that the Storage Service is started and executing correctly.
• You can validate the Storage service activities in the StorageService.log log file found in the default path [InstallDir]\CCM\Logs\.
• Verify that the configured Mail Servers are active and responding correctly to requests.
• You can test your mail settings in YourSite Explorer. There are separate test buttons for incoming and outgoing settings.
• Verify that the network connections for each Mail Server are performing as expected.
• Attempt to log in to the email server using another client application. 

APPLIES TO

7.0 I6 (beta)