Article ID: 52337 - Last Review: October 5, 2015
PROBLEM
Web Callbacks are not resolving the phone number correctly.
SYMPTOMS
You will see an error like the following: Info: 2015-Jun-09 13:32:08.277 [PhoneNumberController] - Web Callback MinDigitsDialed: 10, MaxDigitsDialed: 10 (Ccmwa.Controllers.Api.PhoneNumberController)
RESOLUTION
This hotfix must be applied onto Version 7.1.3.0.
1. Download the attached KB273304.EXE file to the Enterprise Server.
2. Double-click the KB273304.EXE file and follow the on-screen prompts.
NOTE: Installing this hotfix will restart the prairieFyre services. In order to avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.
APPLIES TO
7.1.3.0
Keywords: 273304 KB273304 web callback callbacks phone number