Article ID: 52338 - Last Review: October 5, 2015
DESCRIPTION
A telephone system synchronization was unable to complete because a dialable on the media server has changed from a queue to a ring group. YourSite Explorer still shows the queue, and is unable to commit a duplicate.
SEVERITY
High
IMPACT
The telephone system synchronization can not complete.
TROUBLESHOOTING STEPS
1. In YourSite Explorer, go to Queues
2. Delete the queue with a duplicate dialable number.
3. Perform a telephone system synchronization. You should now be able to save the ring group correctly.
NOTE: Because you have removed the old queue from YourSite Explorer, you will no longer be able to run historical reports on it.
APPLIES TO
MiCC Version 7.1 and newer.
Keywords: dss0008 queue conversion failure