Article ID: 51344 - Last Review: December 1, 2015
DESCRIPTION
This alarm is triggered when the VWM Messaging service tries to access a .wav file that is no longer there, is corrupted, is saved in the incorrect format, or cannot be accessed for any reason.
SEVERITY
Minor
IMPACT
Audio files will not be able to play from the VWM server resulting in a poor customer experience.
TROUBLESHOOTING STEPS
Audio files must be saved in [INSTALLATION DIRECTORY]\CCM\IVR\Media\<language>\ where <language> is the specified language for the file (ie. EN-US for English United States).
APPLIES TO
CCM/VWM
Keywords: ALM0002