Article ID: 51345 - Last Review: December 1, 2015
DESCRIPTION
Ports will go out of service for the following reasons:
- The port is in use by another application. In this case will port will keep alternating between in and out of service.
- MiAUDIO Lost connection to the PBX due to network issue. In this case you will see that all ports will be out of service.
- The port is not programmed right on the PBX.
- During heavy call traffic some of the ports will go out of service, Mitel is currently working on this issue.
SEVERITY
Major/Critical
IMPACT
VWM will not be processing calls if the port is out of service.
TROUBLESHOOTING STEPS
- There is a form on the ESM that shows the IP address of the PC using the port in order to find out where is the application that is hijacking the port.
- UAC must be disabled and appropriate firewall exceptions made for MiAUDIO.
- Ensure connectivity to the PBX is possible, either by pinging the controller or by reaching the ESM web configuration via it's IP
- Ensure the port has been programmed as a 5020IP set, and it's service type within User and Devices is set to Trusted. Also verify the MAC address has been populated accordingly, for example:
• Port 1221 will have a MAC address of A1:21:00:00:12:21
• Port 778965 will have a MAC address of A1:21:00:77:89:65:66
APPLIES TO
CCM/VWM
Keywords: ALM0003