Article ID: 51357 - Last Review: December 1, 2015
DESCRIPTION
This alarm is triggered when the VWM Messaging service tries to access a .wav file and is unsuccessful. It can also be caused by a .wav file attempting to play after the audio channel has closed, such as when a caller hangs up before completing a menu and the system attempts to play the 'no input' audio file after.
SEVERITY
Minor
IMPACT
Audio files will not be able to play from the VWM server resulting in a poor customer experience.
TROUBLESHOOTING STEPS
The wave files must be in the proper codec format: CCITT, uLaw, 8khz, 8bit, mono.
APPLIES TO
VWM
Keywords: ALM0015