Article ID: 51358 - Last Review: December 1, 2015
NOTE: This event code will no longer be used in version 7.0
Keywords: ALM0016
DESCRIPTION
This alarm is triggered when the outbound services tries to get an available outbound port to execute a workflow and they all are busy for a minute.
SEVERITY
Minor
IMPACT
Not having enough call back ports to handle the volume will increase the time it takes a customer to get a call back.
TROUBLESHOOTING STEPS
This issue can be resolved by reallocating ports, purchasing additional ports, or by adjusting when customers are offered callbacks.
APPLIES TO
VWM/CCM 6.0.X.X
NOTE: This event code will no longer be used in version 7.0
Keywords: ALM0016