ALM0019 - IVR UPIQ Port Deprived

DESCRIPTION

The UPIQ service tried to access a UPIQ port from the configured port group but there were none available.

SEVERITY

Minor

IMPACT

Customers have not been played a message with the configured UPIQ message.

TROUBLESHOOTING STEPS

If this occurs often, more UPIQ ports may be required to meet the needs of the callers in queue.  Alternatively, you can assess which Queues are utilizing UPIQ and decrease that, or decrease the number of Positions in the UPIQ configuration that are being reported on. 

APPLIES TO

VWM/CCM