ALM0018 - IVR Port Not Answering

DESCRIPTION

This alarm will be triggered if the VWM delivers a call to a port, but the port does not answer it within a timeout period of 4 rings. 

SEVERITY

Major

IMPACT

This port will not be processing calls until the problem is corrected.

TROUBLESHOOTING STEPS

• This is often an indication that the MiTAI monitor is not set, or has been lost.  The reason the severity is a warning is because the auditor code is aware of this and will continously attemp to reset the MiTAI monitor, if this is the case.
• Make sure that the MiTAI Proxy service is up and running.
• Look at the MiTAIProxy Logs and check that ICP connection is opened to the corresponding PBX. [No SXERR_PBX_NOT_OEPN OR SXERR_SERVER_UNAVAILABLE]. 

APPLIES TO

VWM/CCM