VWM0001 - IVR Callback Make Call failed

DESCRIPTION

This issue occurs when the callback services fails to successfully submit a callback to the queue.

SEVERITY

Error

IMPACT

All callbacks that follow this plan will fail.

TROUBLESHOOTING STEPS

This issue is typically a result of invalid configuration in the YSE. Verify that the Path Dialable Number that the service is dial is correct.  To do this:

1. Launch YourSite Explorer.
2. Go to the Incoming callfow that the callback request is being executed on.
3. Check the Destination field on the Callback Request Activity to verify that the Destination field is correct.  It should match the Dailable of the Path as configured in the Mitel 3300. 

APPLIES TO

VWM