Article ID: 52389 - Last Review: December 10, 2015
PROBLEM
After changing your SearchStorage folder location you are unable to properly load emails from before the change.
SYMPTOMS
In MiCC Version 8.0 the messages may remain indexed, but you will receive a 404 - File or directory not found error if you try to open the message in Ignite.
RESOLUTION
When manually changing the location of the SearchStorage folder, you must also manually copy the old .MSG files over in order for them to be accessible.
APPLIES TO
MCC Version 7.X and newer
Keywords: manually move searchstorage location folder email error