Installer fails on Component Visual C++ 2010 Runtime Libraries (x86)

Article ID: 51696 - Last Review: November 19, 2013

PROBLEM

Installer fails on Component Visual C 2010 Runtime Libraries (x86) 

SYMPTOMS

The Installer fails with the following error:   Component Visual C 2010 Runtime Libraries (x86) has failed to install with the following error message:  "Asia"

This has been encountered both on client and server installations.

CAUSE

The machine has a newer version of the Visual C installed than the one packaged with our installer. 

WORKAROUND

For a client computer:  Run C:\CIS_6.0\ga\Client\Client Component Pack.msi to install the CCP without checking pre-requisite components first.
For a server: Run C:\CIS_6.0GA\src\Enterprise Server.msi to install CCM without checking pre-requisite components first.

NOTE: When installing using the MSI file, you will bypass a number of components needed for the installation.  You must ensure that all these pre-requisite components are installed manually before you do this.  They can be found in the C:\CIS_6.0\ and the subfolder for your particular update.


RESOLUTION

There is no fix for this issue, as it is a limitation of the Microsoft installer when it encounters a newer version of the same Runtime Libraries.

APPLIES TO

6.X 7.X

Keywords: Visual C 2010 Runtime Libraries