Article ID: 52405 - Last Review: December 29, 2015
1. Download the attached KB320774.EXE file to the MiCC server.
3. Double-click the KB320774.EXE file and follow the on-screen prompts.
NOTE: Installing this hotfix will restart the prairieFyre services. In order to avoid service interruptions we recommend applying this update after hours, or during a scheduled maintenance window.
PROBLEM
Intermittently some Classification codes were not pegging in Agent Account Code Compliance reports.
RESOLUTION
This HotFix is to be installed onto MiContact Center Version 7.1.3.1.
1. Download the attached KB320774.EXE file to the MiCC server.
3. Double-click the KB320774.EXE file and follow the on-screen prompts.
NOTE: Installing this hotfix will restart the prairieFyre services. In order to avoid service interruptions we recommend applying this update after hours, or during a scheduled maintenance window.
APPLIES TO
MiCC Version 7.1.3.1
Keywords: 320774 KB320774 classification code codes compliance report