HotFix KB321835 - MiCC4Lync - Queue Answer Spectrum reports shows calls answered within the time to meet Queues SLA goals but Queue Performance by Period shows calls not meeting SLA

PROBLEM

Queue Answer Spectrum reports shows calls answered within the time to meet Queues SLA goals but Queue Performance by Period shows calls not meeting the Service Level.

RESOLUTION

This HotFix must be installed onto MiCC4Lync Version 5.10.8.0

1. Download the attached KB321835.EXE file to the enterprise server.
2. Double-click the KB321835.EXE file and follow the on-screen prompts.
3. Re-summarize the time period that was showing discrepancies.

NOTE: Installing this HotFix will restart the prairieFyre services. In order to avoid service interruption, we recommend applying this update after hours or during a scheduled maintenance window.

APPLIES TO

MiCC4Lync 5.10.8.0