Supported 3300 ICP releases by CCM versions

Article ID: 51183 - Last Review: May 6, 2016

INFORMATION

Below is a table displays the supported MiVoice Business (3300) software versions for MiContact Center by version.  Using an unsupported MiVoice Business version can result in performance, reporting, or synchronization errors.  We do not test against unsupported MiVB releases, and do not support them.

Software Version	Supported MiVB (3300 ICP) Release for Synchronization
CCM and IQ 5.3 GA	Rev 7 - Rev 9
CCM and IQ 5.4 GA	Rev 7 - Rev 9
CCM and IQ 5.5 GA	Rev 8 - Rev 9
CCM and IQ 5.5 SP3	Rev 8 - MCD 4.0 (With the installation of KB27061)
CCM and IQ 5.6 GA	Rev 8 - MCD 4.0
CCM and IQ 5.7 GA	Rev 8 - MCD 4.0
CCM and IQ 5.7 SP1	Rev 8 - MCD 4.2 (with Hotfix Rollup KB41351)
CCM and IQ 5.8 GA	Rev 8 - MCD 4.2
CCM and IQ 5.8.0.7	Rev 8 - MCD 4.0 SP3, MCD 4.2, MCD 5.0 (base version only)
CCM 6.0.0.0 and IQ 5.8.0.9	MCD 4.0 SP4, and MCD 5.0 through MCD 5.0 SP1
CCM 6.0.1.0 and IQ 5.8.0.9	MCD 4.0 SP4, and MCD 5.0 through MCD 5.0 SP2 PR1
CCM 6.0.1.1 and IQ 5.8.0.9	MCD 4.0 SP4, and MCD 5.0 through MCD 5.0 SP2 PR2
CCM 6.0.2.0 and IQ 5.8.0.9	MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, and MCD 6.0
CCM 6.0.2.1 and IQ 5.8.0.9	MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, and MCD 6.0
CCM 6.0.2.2 and IQ 5.8.0.9	MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0, and MCD 6.0 SP1
CCM 6.0.2.3 and IQ 5.8.0.9	MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0 through MCD 6.0 SP2
CCM 6.0.3.0 and IQ 5.8.0.9	MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0 through MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1
CCM 7.0.0.0 and IQ 5.8.0.9	MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0 through MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1
CCM 7.0.1.0 and IQ 5.8.0.9	MCD 4.0 SP4, MCD 5.0 through MCD 5.0 SP2 PR2, MCD 6.0 through MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1
MiCC 7.1.0.0	MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1
MiCC 7.1.0.1	MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1
MiCC 7.1.1.0	MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1
MiCC 7.1.1.1	MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1
MiCC 7.1.2.0	MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1, and MCD 7.1*
MiCC 7.1.2.1	MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1, and MCD 7.1*
MiCC 7.1.3.0	MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1, and MCD 7.1*
MiCC 7.1.3.1	MCD 6.0 SP3, MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2
MiCC 8.0.0.0	MCD 6.0 SP3 (12.0.3.24 or higher), MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, and MCD 7.2
MiCC 8.0.1.0	MCD 6.0 SP3 (12.0.3.24 or higher), MCD 7.0 through MCD 7.0 SP1, MCD 7.1*, MCD 7.2, and MCD 7.2 SP1

*MCD 7.1 PR1 is not compatible with MiCC CCM.  We have corrected this in MCD 7.1 PR2 and newer.

You can lookup the MCD version by build number here:  KB51645

NOTE: As of Version 7.1.0.0 we no longer support interfacing with an Intelligent Queue (IQ) server.

Keywords:  3300 ICP synchronization supported releases PBX Firmware MCD