HotFix KB325438 - Corrected behavior for the ProcessConferenceRecordsInLifeCycle configuration option

Article ID: 52437 - Last Review: May 6, 2016

PROBLEM

In some instances, durations of conference calls are not attributed correctly to some participants.  A configuration option wa simplemented to resolve this, but some specific scenarios were still pegging incorrectly. 

RESOLUTION

This HotFix must be applied to MiCC 8.0.0.1. 

1. Download the attached KB325438.EXE file to the MiCC server.
2. Double click the KB325438.EXE file and follow the on-screen prompts.
3. Go to [InstallDir]\Services\ConfigService\
4. Launch the GlobalAppSettingsEditor.EXE
5. Fill in the following details:

• Application: (leave this blank)
• SectionGroup: prairieFyre.BAL.DataAnalysis.Properties.Settings
• Name: ProcessConferenceRecordsInLifeCycle
• Value: True
• Description: (enter anything in here)

6. Click Save.  Note that it can take up to a minute for the changes to save.  Wait for the confirmation prompt.

NOTE: Installing this HotFix will restart the MiCC services.  In order to avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.0.0.1 

Keywords: conference duration peg hotfix 325438 KB325438