HotFix KB341094 - Agents available not being evaluated correctly when agent belongs to multiple queues

Article ID: 52438 - Last Review: May 6, 2016

PROBLEM

QueueNow real-time monitors and ICC Queue Control conditions based on Agents Available for an individual queue were not evaluating the count correctly.

An agent that belonged to one queue but was not present, which answered a call in a second queue would show as available in both.

RESOLUTION

This HotFix must be installed onto MiContact Center Version 8.0.0.1.

1. Download the attached KB341094.EXE to the MiContact Center server.
2. Double-click the KB3410984.EXE file and follow the on-screen prompts. 

NOTE: Installing this HotFix will restart the MiCC services.  In order to avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.0.0.1 

Keywords: 341094 KB341094 queuenow icc queue control available present