Authorization issue when trying to open Security role in Your Site Explorer (YSE)

Article ID:52456 - Last Review: Jul 12, 2016

PROBLEM

When user is trying to open "Security Role" in Your site Explorer (YSE), Getting an Unauthorized error.

SYMPTOMS

HTTP Error 401.2 - Unauthorized

You are not authorized to view this page due to invalid authentication headers.

For more details please find the attached screenshot below

RESOLUTION

Please follow the below steps and make the changes in Agent IE and IIS.

1. In IE\InternetOptions
   1. Make sure CcmWeb is part of the trusted sites. While Trusted Sites is selected, click the “Custom Level” button near the bottom.
   2. Scroll to the bottom and under the section called “User Authentication”, make sure that “Automatic logon with current user name and password” is selected, then click ok
   3. Click the “Advanced” tab, scroll to the “Security” section towards the bottom. Make sure that “Enable Integrated Windows Authentication” is checked.
2. In IIS, highlight the CCmWeb site on the left, double click “Authentication” on the right. Make sure that Anonymous Authentication is disabled, and that Windows Authentication is enabled.
3. Reset IIS.

APPLIES TO

7.0 and later releases

Keywords:

Error 401.2, Unauthorized, Invalid authentication headers , security role , YSE.