ALM0128 - Concurrent calls have exceeded licensed amount
Article ID: 52452 - Last Review: June 29, 2016DESCRIPTIONThis alarm will be triggered when a new incoming call reaches the IVR endpoint and the count for the current active calls have reached the max...
View ArticleDetailed Release Notes for MiContact Center Version 8.0.1.1
Article ID: 52453 - Last Review: July 5, 2016INFORMATIONThe attached document contains the detailed release notes for MiContact Center Version 8.0.1.1 APPLIES TOMiCC 8.0.1.1 Keywords: DRN release...
View ArticleGolden Rules for configuring PBX options
Article ID: 50560 - Last Review: July 7, 2016INFORMATION prairieFyre support will frequently reference our Golden Rules for PBX configuration. These are the required settings to ensure that your PBX...
View ArticleHow To: MiContact Center Silent Installations
Article ID: 52335 - Last Review: July 7, 2016 INFORMATION The MiContact Center installation routine can be run silently on either a new installation, or during repair installs. The purpose of this...
View ArticleUnable to restore backup: "Too many backup files were found. Please remove...
Article ID: 52207 - Last Review: July 11, 2016PROBLEMWhen trying to restore a backup, you receive an error and the restore does not complete. SYMPTOMSIn the BackupoRestore logfile you will see an error...
View ArticleHard disk running out of space due to excessive IIS logging
Article ID: 52455 - Last Review: July 11, 2016PROBLEMA sudden reduction in the amount of available disk space causes the Enterprise server to behave unexpectedly. SYMPTOMSThe Enterprise server becomes...
View ArticleAuthorization issue when trying to open Security role in Your Site Explorer...
Article ID:52456 - Last Review: Jul 12, 2016PROBLEM When user is trying to open "Security Role" in Your site Explorer (YSE), Getting an Unauthorized error.SYMPTOMSHTTP Error 401.2 - UnauthorizedYou are...
View ArticleWFM Connector (Impact 360) RealTime not working -...
Article ID: 52458 - Last Review: July 15, 2016PROBLEMWhen running the prairieFyre.WFM.Controller.Impact360.RealTime.exe it fails to run. SYMPTOMSYou will receive an error that starts like the...
View ArticleUnable to launch Ignite. Receiving warning: Unable to load enterprise...
Article ID: 52459 - Last Review: July 15, 2016PROBLEMWhen launching Ignite, it fails and returns the error: Unable to load enterprise configuration. SYMPTOMSYour site has a large configuration. Login...
View ArticleMSMQ errors after changing the HostName of the MiCC server
Article ID: 52460 - Last Review: July 15, 2016PROBLEMAfter changing the hostname for the MiCC server the Event Viewer shows MSMQ errors, and some MSMQ queues are not emptying. SYMPTOMSIn the event...
View ArticleUI issues when using Windows Display Option to increase Display size to 125%...
Article ID: 51772 - Last Review: July 15, 2016PROBLEMIn Windows, setting the Display to 125% or greater magnification causes elements in the MiContact Center software user interface to overlap, making...
View Article5.10.X.X - Unable to find the Front End Component Pack in the Programs...
Article ID: 52461 - Last Review: July 15, 2016PROBLEMYou are unable to find the Front End Component Pack in the Programs control panel. CAUSEOnly the windows login which originally installed the...
View Article7.1.X.X Installation fails due to a system check for depricated workflows
Article ID: 52462 - Last Review: July 15, 2016PROBLEMDuring a new install the Mitel System Check returns an error while checking for deprecated workflow activities. WORKAROUND1. Go to your intended...
View ArticleYSE - Configuring any Classification Codes enables Lifecycle code within the...
Article ID: 52463 - Last Review: July 15, 2016PROBLEMConfiguring any Classification Codes enables Lifecycle code within the Enterprise service. INFORMATIONLarge sites are recommended to keep Lifecycle...
View ArticleALM0137 - Error playing back Text-to-speech from the Nuance Speech Server
Article ID: 52464 - Last Review: July 15, 2016DESCRIPTIONThere was an error playing back the Text-to-Speech prompt.This could be caused by one of several problems:Nuance Speech Server (NSS) is not...
View ArticleALM0138 - MRCP initialization error
Article ID: 52465 - Last Review: July 15, 2016DESCRIPTIONUnable to initialize MRCP client with Nuance Speech Server.This could be caused by several problems:The MRCP server configuration under...
View ArticleALM0139 - Speech recognition request failed
Article ID: 52466 - Last Review: July 15, 2016DESCRIPTIONThere was an error in the last Speech Recognition request. This could be caused by one of several problems:Nuance Speech Server (NSS) is not...
View ArticleALM0145 - SMS connection not polling
Article ID: 52467 - Last Review: July 15, 2016DESCRIPTIONA specific connection (phone number) is unable to pull new SMS messages from the SMS provider. SEVERITYMajor IMPACTThis SMS connection will not...
View ArticleHotFix KB355769 - Out Of Memory exceptions due to MiTAI memory leak
Article ID: 52468 - Last Review: July 15, 2016PROBLEMOut Of Memory exceptions being thrown by MiContact Center services as a result of a memory leak int he MiTAI Client being used. RESOLUTIONThis...
View ArticleMCC Agent is unexpectedly put on MakeBusy
Article ID: 52469 - Last Review: July 18, 2016PROBLEMAn agent is being placed unexpectedly in MakeBusy state. SYMPTOMSThe agent is picking emails or chats from the queue, rather than waiting for them...
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