Article ID: 52459 - Last Review: July 15, 2016
PROBLEM
When launching Ignite, it fails and returns the error: Unable to load enterprise configuration.
SYMPTOMS
Your site has a large configuration. Login to Ignite takes a long time and eventually times out.
RESOLUTION
1. On the MiCC server go to [InstallDir]\Services\ConfigService\.
2. Launch the GlobalAppSettingsEditor.exe.
3. Fill in the following details:
- Application: Ignite.exe
- SectionGroup: pFBusinessObjectAdapter.Properties.Settings
- Name: DeviceLoadTimeOut
- Value: 00:00:60 (Enter the duration you want in HH:MM:SS format here. Default is 30 seconds)
- Description: (enter a quick note for who is changing or why.)
5. Click Save.
NOTE: Saving this change make take up to a minute. Wait for the confirmation prompt.
APPLIES TO
MiCC 7.1 and newer
Keywords: ignite unable to load enterprise configuration launch