Article ID: 52467 - Last Review: July 15, 2016
DESCRIPTION
A specific connection (phone number) is unable to pull new SMS messages from the SMS provider.
SEVERITY
Major
IMPACT
This SMS connection will not pull down new messages until the issue is resolved.
TROUBLESHOOTING STEPS
- Verify that your credentials for this provider are correct
- Check logging for indicators of other connection related issues between the MiCC server and provider.
APPLIES TO
MiCC 8.0 and newer
Keywords: ALM0145 SMS connection not polling