ALM0083 - Standardized Call ID Format

Article ID: 51530 - Last Review: August 26, 2016

DESCRIPTION

Standardized Call ID Format is set to "No" on the PBX.

Select "Yes" to enable standardized call ID format functionality. The Standardized Network OLI option must also be enabled. 

SEVERITY

Minor 

IMPACT

This option must be set to "Yes" in order to populate the Call ID and Associated Call ID fields in SMDR. Mitel uses this information to link records across a clustered PBX environment. 

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on System Properties =>System Feature Settings =>SMDR Options.
3. Click Change.
4. Set Standardized Call ID Format to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms.  Select the alarm in question and click the Snooze button.

APPLIES TO

CCM 6.0 SP1 

Keywords: Standardized Call ID Format