Article ID: 51665 - Last Review: August 26, 2016
DESCRIPTION
Alarm indicates communication problems between the MiCC server and the Inter-tel PBX. When this occurs, SMDR and ACD data links will also be down.
SEVERITY
Critical
IMPACT
No data is being collected from the Media Server
TROUBLESHOOTING STEPS
Follow normal data collection troubleshooting. More information can be found in the following knowledgebase article:
http://micc.mitel.com/kb/TroubleshooterGuide50571.aspx
APPLIES TO
CCM 6.0 SP1 FP1
Keywords: ALM0107 OAI Data link down data collection