Article ID: 52482 - Last Review: August 31, 2016
Msg files are still required for draft emails(because we can't send emails without them). This is why we recommend not deleting recent msg files (the probabilities of having old drafts in a dynamic contact center are slim to none).
When manually deleting msg files, you can identify old files thanks to the folder structure, for example files stored in the following folder were created in April 2016:
"Mitel\MiContact Center\DataDirectory\SearchStorage\a4ad37ca-f8fe-4abc-b8b9-942f97817350\2016\4" When msg files are removed from the disk, MiCC will do its best to reconstruct the emails using previously indexed information if users finds them in Ignite. Most of the emails' content can be restored that way, with a few notable exceptions: Because of the exceptions above, we recommend backing up those msg files on an external disk as much as possible (in case you need to access the missing information). If you don't have external disk space available for back up, it is still technically possible (but harder) to access the email information directly from the mail server. If you have external hard drives you can archive the msg files to, you can also contact Mitel Technical support so we can "archive" them for you. There's currenly no built-in "archiving" functionality, but our support technician can use a specialized support tool to archive msg files. This tool will notify our indexer of where the files have been moved, so Ignite can find them in the new location and show them in their "intact" form (i.e with all original embedded images and attachments in their native formats).
PROBLEM
You are looking to free up some space on the MiCC server by removing old MSG files from the DataDirectory. In MiCC Version 8.0 or older this must not be done, or you will generate a number of errors.
INFORMATION
When manually deleting msg files, you can identify old files thanks to the folder structure, for example files stored in the following folder were created in April 2016:
"Mitel\MiContact Center\DataDirectory\SearchStorage\a4ad37ca-f8fe-4abc-b8b9-942f97817350\2016\4"
- Embedded images will not show up. You will see a broken image icon instead. For example, instead of seeing this:
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You will see this:
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- Non-indexed attachments (all attachments that are not word, pdf, excel or text files, such as images or powerpoint files for example) will not be viewable (users won't be able to click-open them) because we don't index their content: we only index the attachment name, extension and size. They will be presented with a ".deleted" extension.
- Indexed attachments (word, pdf, excel or text files) will show with a ".txt" extension (".pdf" will become ".pdf.txt" for example, ".txt" will remain ".txt") and users will be able to see their content in a text format instead of the original format. Please note that password protected attachments are not indexed and therefore cannot be seen in text format.
APPLIES TO
MiCC 8.1
Keywords: MSG remove archive