8.X - Templates stored on a remote location are not accessible from Ignite

PROBLEM

In YourSite Explorer you have configured Reply Templates location to a remote server.  Ignite is unable to access the templates.

SYMPTOMS

CCMWa logs show a permissions error. 

RESOLUTION

There are two ways to resolve this issue.

• Store the templates on a folder local to the MiContact Center server software.
• Correct the CCMWa and MCCWa application pools to authenticate using a username with sufficient permissions to access the remote location.

APPLIES TO

MiCC 8.X and newer