Unable to create a Support Package when EDGE is the default browser

PROBLEM

On a system where Microsoft EDGE is the default web browser you are unable to save a support package. 

SYMPTOMS

The support package wizard will return the error: The support package may have failed because it was too large to be created on a client computer. Please create the package on the server. 

CAUSE

EDGE has extra security which blocks certain activities if User Access Control (UAC) is disabled. 

RESOLUTION

There are two ways to work around this issue:

• Enable UAC (only recommended in MiCC Version 8.1 or newer)
• Set a different default web browser on the system (recommended)

APPLIES TO

MiCC All versions