Multimedia - BCC variable not always populated

INFORMATION

The BCC field on incoming emails is used with a variable within the MiContact Center system.  However, this will only be populated if your mail server explicitly sends the BCC portion of the envelope.  Standard email headers do not contain this information.

If your mail server sends the BCC information, we can use it in our variable.  Upon the writing of this article, it appears that Google mail servers do send this information, while Exchange does not by default. 

APPLIES TO

MiCC 7.X and newer