TSB - Upgrading MiCC to Release 8.X may require assistance to manually update the MiCC license in AMC and CRM

Upgrading MiCC to Release 8.X may require assistance to manually update the MiCC license in AMC and CRM

UPDATE: August 24th, 2016


As part of the MiCC v8.1 release and as mentioned in Product Bulletin PA20160019, the MiContact Center Business licensing is in the process of being moved to the AMC licensing server.

Through the transition, the following TSB is intended to guide technical staff, track any issues that are being resolved and to communicate the planned resolution times as become available. 

NOTE: Once a Customer’s MiCC licensing is moved to the AMC, the MiCC ARID number (not the site key) is required to access technical support.  Once the license is updated, your ARID will show in CCMWeb under About My Mitel Application where the Site Key had been previously.

Releases 7.1 and earlier upgrading to 8.0

These sites are currently on the existing CRM licensing server.

Status:  At the current time there are no issues with the upgrade path. This is business as usual.  Please consult Product Bulletin PB20160181 for ordering instructions on a ‘zero dollar’ AMC migration part numbers.

Remediation Plan: None needed or being tracked.

Releases 7.1 and earlier upgrading to 8.1

NOTE: If you do not have internet access to the Mitel licensing server then you will need to have your DLSC file manually signed.  Please see the for information on contacting the AMC Support team.

http://portal.mitel.com/wps/myportal/MOLPageDetails?WCM_GLOBAL_CONTEXT=/wps/wcm/myconnect/mitelonline/MitelOnline/Home/Purchasing/Licensing/AMC

MiCC sites that would like to upgrade to v8.1 specifically, will need to upgrade their license to v8 first and then require manual assistance to move their account from the CRM license server to AMC first before their MiCC license can be upgraded from v8 to v8.1. Please consult the published migration paths for MiCC site upgrades as some are not a direct upgrade release to release.

Remediation Plan:
Step 1 – Please consult Product Bulletin PB20160181 for ordering instructions on a ‘zero dollar’ AMC migration part numbers. 
Step 2 – Contact Product Support to migrate the CRM record to v8.0.
Step 3 – Product support will work with the AMC team to have the site key migrated to the AMC. 
     NOTE: This process can take up to 3 busines days to complete.
Step 4 – Change the ARID details panel from site version v8.0 to v8.1

Step 5 – Product Support will pass along the temporary links for the 8.1 download page.

Releases 8.0 Upgrading to 8.1

NOTE: If you do not have internet access to the Mitel licensing server then you will need to have your DLSC file manually signed.  Please see the for information on contacting the AMC Support team.

http://portal.mitel.com/wps/myportal/MOLPageDetails?WCM_GLOBAL_CONTEXT=/wps/wcm/myconnect/mitelonline/MitelOnline/Home/Purchasing/Licensing/AMC

Remediation Plan:
Step 1 – Contact Product support. Support will work with the AMC team to confirm that the site key has been moved to the AMC. 
     NOTE: This process can take up to 3 busines days to complete.
Step 2 – Change the ARID details panel from site version v8.0 to v8.1
 
Step 3 – Product Support will pass along the temporary links for the 8.1 download page.

Releases 8.1 (New/Greenfield) sites

NOTE: If you do not have internet access to the Mitel licensing server then you will need to have your DLSC file manually signed.  Please see the for information on contacting the AMC Support team.

http://portal.mitel.com/wps/myportal/MOLPageDetails?WCM_GLOBAL_CONTEXT=/wps/wcm/myconnect/mitelonline/MitelOnline/Home/Purchasing/Licensing/AMC

Remediation Plan:
Step 1 – Contact Product Support. Support verify that the account is created in AMC.
     NOTE: This process can take up to 3 busines days to complete.
Step 2 – Product Support will pass along the temporary links for the 8.1 download page.