Article ID: 52497 - Last Review: November 7, 2016
1. Download the attached KB375543.EXE to the MiCC server.
2. Double-click the KB375543.EXE file and follow the on-screen prompts.
NOTE: Installing this hotfix will restart the MiContact Center services. In order to avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.
PROBLEM
Some calls waiting in queue are not visible in the IVQ monitor, even though they display in QueueNow.
RESOLUTION
This HotFix is to be installed onto MiContact Center Version 8.1.0.0.
1. Download the attached KB375543.EXE to the MiCC server.
2. Double-click the KB375543.EXE file and follow the on-screen prompts.
NOTE: Installing this hotfix will restart the MiContact Center services. In order to avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.
APPLIES TO
MiCC 8.1.0.0
Keywords: IVQ missing call