INFORMATION
The MiContact Center license key provided for your MiCC Enterprise Server installation can be used twice. The second instance is intended to facilitate either hardware replacement, or a staging/sandbox server before an upgrade. This second installation should not be used for a second production server running in parallel on a permanent or long-term basis.
IMPORTANT: When using the second license key instance for a staging/sandbox server you must be aware that if a license update is required (such as making a version 8.1 staging server, while your live server is still 7.1), the newer licensing model is officially the active one. Once your licensing is updated, you can no longer make changes to the older server's licensing. You must not update the license on the old server, as this will bring down the new licensing structure and could result in service failure where the new and old licensing models differ.
Once you have leveraged the second license key instance and you need to install new hardware, or update your licensing a third+ time you will need to request a new license key. Each ARID can provide 1x new license key every 180 days. 1 new key allows for 2x licensing installation instances. If you need another new license key within 180 days, you will need to contact AMC_Accounts@Mitel.com
APPLIES TO
MiCC all versions
Keywords: license desaware key