Article ID: 52509 - Last Review: December 15, 2016
1. Download the attached KB375404.EXE to the MiCC server.
2. Double-click the KB375404.EXE file and follow the on-screen prompts.
NOTE: Installing this hotfix will restart the prairieFyre services. In order to avoid service interruption we recommend applying this update after hours or during a scheduled maintenance window.
PROBLEM
This hotfix addresses several issues:
- Some agents unable to change MakeBusy status
- Some agents receiving ACD calls while already on an ACD call
- Improved handling of transfers
- Two agents receiving the same ACD call
- SIP Listener services stopped logging
RESOLUTION
This hotfix is to be applied onto MiCC for Skype for Business version 5.10.10.0.
1. Download the attached KB375404.EXE to the MiCC server.
2. Double-click the KB375404.EXE file and follow the on-screen prompts.
NOTE: Installing this hotfix will restart the prairieFyre services. In order to avoid service interruption we recommend applying this update after hours or during a scheduled maintenance window.
APPLIES TO
5.10.10.0
Keywords: 375404 KB375404 lync skype sip listener logging acd two agents transfer