Upgrading MiCC Enterprise Edition with Multimedia

URGENT UPGRADE INFORMATION

Any MiContact Center Enterprise Edition Multimedia sites planning to upgrade from v5.8-7.x to v8.x are asked to wait until after January 10th to perform the upgrade. Any EE multimedia upgrades to v8.x from v5.8-7.x will lose their multimedia licenses if they upgrade before January 11th.

The part numbers affected are:

51300543             MiCC EE Premium Starter Pack
51300559             MiContact Center EE Premium Agent x1
51300560             MiContact Center EE Premium Agent x10
51300562             MiContact Center EE Premium Agent x50
51300563             MiContact Center EE Premium Agent x100
51300964             Upgd MiCC EE Basic to Prem Starter Pk
51300602             Upgd - MiCC EE Stnd to Prem Starter Pk
51300603             Upgd - MiCC EE Adv to Prem Starter Pk
51300973             Contact Center Basic to Premium Agent upgrade – 1 pack
51300974             Upgrade MiCC EE Basic to Prem x10
51300975             Upgd MiCC EE Basic to Prem x50
51300611             Contact Center Standard to Premium Agent upgrade – 1 pack
51300980             Upgd MiCC EE Stnd to Prem Agent x10
51300981             Upgd MiCC EE Stnd to Prem Agent x50
51300612             Contact Center Advanced to Premium Agent upgrade – 1 pack
51300983             Upgd MiCC EE Adv to Prem Agent x10
51300984             Upgd MiCC EE Adv to Prem Agent x50
51302927             MiCC EE Premium Starter Pack Bundle
51302928             MiCC EE Premium Agent Bundle x1
51302929             MiCC EE Premium Agent Bundle x10
51302930             MiCC EE Premium Agent Bundle x50
51302931             MiCC EE Premium Agent Bundle x100
51303085             Upgd MiCC Basic to Prem Bundle Strtr Pk
51303087             Upgd MiCC Std  to Prem Bundle Starter Pk
51303089             Upgd MiCC Adv to Prem Bundle Starter Pk
51302938             Upgd MiCC EE Basic to Prem Agt Bndle x 1
51302939             Upgd MiCC EE Basic to Prem Agt Bndle x10
51302940             Upgd MiCC EE Basic to Prem Agt Bndle x50
51302960             Upgd MiCC EE Std to Prem Agt Bndle x 1
51303079             Upgd MiCC EE Std to Prem Agt Bundle x 10
51303080             Upgd MiCC EE Std to Prem Agt Bundle x 50
51302961             Upgd MiCC EE Adv to Prem Agt Bndle x 1
51303081             Upgd MiCC EE Adv to Prem Agt Bundle x 10
51303082             Upgd MiCC EE Adv to Prem Agt Bundle x 50

For urgent upgrade requirements, please contact AMC_Accounts@Mitel.com during business hours.

MiCC Business Edition Multimedia upgrades will work as designed.
 

APPLIES TO

Versions 5.8-7.2 of MiCC Enterprise Edition