Soft Phone tab is missing from 8.1.1.0 Contact Center Client for users who have Mitel Deskphone license

PROBLEM

Soft Phone tab is missing from 8.1.1.0 Contact Center Client for users who have Mitel Deskphone license.

 

CAUSE

Security role validation erroneously contains a check for a valid Softphone license, which is not required to use Phone Set Manager.

 

WORKAROUND

Apply a Softphone license. 

RESOLUTION

This hotfix is to be applied onto MiCC Version 8.1.1.0. 

1. Download the attached KB381762.EXE to the MiCC server.
2. Double-click the KB381762.EXE and follow the on-screen prompts.
3. Client machines will update automatically if this option is enabled.

NOTE: Applying this hotfix will restart the Mitel services, and repackage the client component installer.  In order to avoid service interruptions we recommend applying this update after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.1.1.0