HotFix KB377624 - Queue Performance by Period for Ring Groups not accurate

Article ID: 52516 - Last Review: January 2, 2017

PROBLEM

When comparing Queue Performance by Period reports to a LifeCycle report, some calls which appear in the LifeCycle do not appear in the Queue Performance report. 

RESOLUTION

This hotfix is to be applied onto MiCC Version 8.1.1.0.

1. Download the attached KB377624.EXE to the MiCC Server.
2. Double-click the KB377624.EXE and follow the on-screen prompts.

NOTE:  Installing this hotfix will restart the Mitel services.  In order to avoid service interruption we recommend applying this update after hours or during a scheduled maintenance window.

APPLIES TO

8.1.1.0 

Keywords: 377624 KB377624 queue performance by period ring group groups lifecycle handled