HotFix KB392367 - IVR Menu and Collect Digit activities' timeout value is not configurable when voice recognition is enabled

PROBLEM

When voice recognition is enabled, users cannot configure the Timeout value in IVR Menu and Collected Digit activities. 

RESOLUTION

This HotFix is to be installed onto MiContact Center Business Version 8.1.1.0. 

1. Download the attached KB392367.EXE file to the MiContact Center server.
2. Double-click the KB392367.EXE file and follow the on-screen prompts.

NOTE: Installing this HotFix will restart the Mitel services.  In order to avoid service interruption, we recommend applying this update after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.1.1.0