HotFix KB389019 - Multiple Multimedia fixes for MiContact Center Version 8.0.1.0

PROBLEM

This HotFix addresses three issues:

• Changing default presence status for agent in agent group in YSE doesn't save or change
• Email messages were being sent to FailedRoute due to handling of requeues
• Email messages were being sent to FailedRoute if the ticket or conversation ID contained the word "not". 

RESOLUTION

This HotFix is to be applied onto MiContact Center Version 8.0.1.0 with KB341275, and KB375344.

1. Ensure that KB341275 is installed.
2. Ensure that KB375344 is installed.
3. Download the attached KB389019.EXE to the MiContact Center server.
4. Double-click the KB389019.EXE file and follow the on-screen prompts.

NOTE: Installing this HotFix will restart the Mitel services.  In order to avoid service interruption we recommend applying this update after hours or during a scheduled maintenance window.

APPLIES TO

 MiCC 8.0.1.0