Problem
Workforce Scheduling clients cannot connect to the server
Symptoms
When opening the WFS client you will see the error:
“A network-related or instance-specific error occurred while establishing a connection to the SQL server. The server was not found or not accessible.”
Cause
The Server and clients may not be on the same domain or for whatever reason the clients cannot resolve the computer name of the server, possibly because of a DNS issue.
Resolution
The WFS clients pull down SQL information from the connection string on the server inside the registry. If the clients cannot resolve this computer name, we need to do one of the following workarounds:
NOTE: Do not perform step 2 on the MiContact Center server. This is for client machines only, and can cause serious issues with real-time and softphone control if performed on the server itself.
- Edit the connection string on the server to use the IP instead of the computer name.
- On the server, type regedit in the Run box then press Enter
- Expand the key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\prairieFyre Software Inc\CCM\Client
- Double click the ConnectionString key on the right and modify the DataSource
- You should see something in the string like 'Data Source=CCM\SQLEXPRESS'
- Replace the computer name with the IP address of the server
- In this example, after the change it would look like 'Data Source=192.168.1.100\SQLEXPRESS'
- Type regedit in the RUN box to open the registry editor.
- expand the key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\prairieFyre Software Inc\CCM\Common
- Create a new String Value called CCSConnectionString and set the value to the same as in step #1
- With notepad, edit the hosts file located in "c:\WINDOWS\system32\drivers\etc\hosts"
- Add the server IP address and server computer name on a new line below the loopback (127.0.0.1 localhost)
- Example: 192.168.1.100 CCM
Applies To
CCM version 5.6 and newer