HotFix KB393574 - New Callback monitor does not display already existing callbacks

PROBLEM

When opening a Callback monitor in Contact Center Client, the monitor will only display callbacks once their status is updated.  As a result, pre-existing callbacks will not be visible until something forces a status change, such as an attempted routing of the callback. 

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.2.0.

1. Download the attached KB393574.EXE to the MiContact Center server.
2. Double-click the KB393574.EXE and follow the on-screen prompts.

NOTE: Installing this HotFix will restart the MiContact center services.  To avoid service interruption we recommend applying the update after hours, or during a scheduled maintenance window.

APPLIES TO

MiCC 8.1.2.0