Article ID: 51373 - Last Review: June 5, 2017
DESCRIPTION
This alarm indicates communication problems between the MiContact Center server and the PBX (MiVoice Business) or CTI Server (SIP Environment) that it is communicating with.
SEVERITY
Critical
IMPACT
The result of the data loss between the MiContact Center server and the PBX (MiVoice Business) or CTI Server (SIP environment) could result in real time inaccuracies, reporting accuracies and a loss of historical reporting data.
TROUBLESHOOTING STEPS
Follow this article to troubleshoot Data Collection.
APPLIES TO
MiCC all versions
Keywords: ALM0031