HotFix KB399587 - Multiple multimedia and Ignite client fixes

PROBLEM

This HotFix addresses multiple issues:

• In Web-Ignite a security role which blocks access to real-time monitors will also prevent account codes from being visible
• Agents are unable to set themselves in a Make Busy state after handling a multimedia item
• Web-Ignite becomes intermittently unresponsive after extended use
• Transferring to resilient queues via a virtual queue group fails
• Calls in worktimer state become stuck in Ignite inbox.  New calls continue to be delivered
• No items are listed in the Ignite history when the 'All' filter is selected
• Queue group was placed into Do Not Disturb mode, and was subsequently removed in error
• Agent state showing unknown in Web-Ignite, and agents unable to change group options
• Some IVR servers were not synchronizing configuration changes unless the RoutingInbound service was restarted
• Web-Ignite showing stale calls in the inbox
• Agent on a multimedia item sets themselves Make Busy using the Contact Center Client, but is set back to available in error
• Completed calls were intermittently showing as on hold instead of worktimer
• Resilient Hunt Groups with resilient members were becoming stuck in a Ring No Answer state

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.1.0. 

1. Download the attached KB399587.EXE file to the MiContact Center server.
2. Double-click the KB399587.EXE file and follow the on-screen prompts.
3. Allow the Repackager process to complete, and any remote IVR servers to update.

NOTE: Installing this HotFix will restart the Mitel services.  To avoid service interruption we recommend applying this update after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.1.1.0