DESCRIPTION
Maintenance has failed. This is the nightly maintenance routine that runs on the schedule programed against your enterprise.
SEVERITY
Major
IMPACT
A component of maintenance has failed. Because maintenance does many independent tasks it is most likely an independent process failing, and not maintenance itself.
TROUBLESHOOTING STEPS
The alarm that has been raised will indicate what task has failed during the nightly maintenance run. For more information you can on the server, navigate to the Maintenance Service folder in [Install Directory]\CCM\Services\MaintenanceAlarmDispatcher\. Find the RUNXXXX.failed file and open with notepad. This will indicate which part of the maintenance had failed and why it had failed. It may also require you to look at another log file depending on the individual task failure. For example if Telephone System Synchronization failed you may be required to look at the "prairieFyre.Services.DataSynchronizationService.log" file in the /Logs directory.
APPLIES TO
CCM
Keywords: ALM0036