Article ID: 52293 - Last Review: June 22, 2017
PROBLEM
Users are unable to drag and drop files onto the Desktop Ignite window in order to attache them to an email.
WORKAROUND
Click the Add attachment button and select the file manually.
RESOLUTION
In order to use the drag and drop functionality in Ignite you must ensure that:
- The client computer has Internet Explorer 10 or newer.
- You are running Ignite as a normal user (This functionality does not work if you run Ignite "as administrator")
APPLIES TO
MiCC Version 7.1.3 and newer
Keywords: drag and drop ignite email attachment file