Article ID: 52548 - Last Review: July 4, 2017
PROBLEM
This HotFix addresses multiple issues:
- The Call Details pane intermittently in Ignite showing incorrect call details (two different root causes addressed)
- Ignite failing to load call details intermittently, and becoming stuck at 'Loading...'
- Ignite showing stale calls in the Inbox
- Enterprise Server service log being flooded with warnings about a stale call
RESOLUTION
This HotFix is to be installed onto MiContact Center Business version 8.1.2.0.
1. Ensure that KB392414 is installed.
2. Ensure that KB393574 is installed.
3. Ensure that KB393576 is installed.
4. Download the attached KB401762.EXE to the MiContact Center server.
5. Double-click the KB401762.EXE and follow the on-screen prompts.
6. Allow the automatic updates to be applied to client computers.
NOTE: Installing this HotFix will restart the Mitel services. To avoid service interruption we recommend applying this patch outside business hours or during a scheduled maintenance window.
APPLIES TO
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