HotFix KB401979 - MiCCSDK concurrency errors preventing callback requests from being saved

Article ID: 52547 - Last Review: July 4, 2017

PROBLEM

Intermittently callback requests were not being saved due to a concurrency error while writing to SQL. 

SYMPTOMS

In the MiCCSDK logs you will see warnings like the following:

Warning: 2017-May-22 13:29:43.701   Error saving changes due to a concurrency exception. Retrying...                                       (EntityFrameworkExtensions.SaveChangesSafe) 

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.1.0 .

1. Ensure that KB399587 is installed.
2. Copy the attached KB401979.EXE to the MiContact Center server.
3. Double-click the KB401979.EXE and follow the on-screen prompts.
4. Wait for any remote IVR servers to automatically update.

NOTE:  Installing this HotFix will restart the MiCC services.  To avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.1.1.0. 

Keywords: callback save saved concurrency mixed sql