Lync Ignite - Conversation Windows cut off functionality for transfers, hold amd hang-up

PROBLEM

Ignite conversation window cuts off most of the buttons used to transfer, hang-up, hold and mute. Mostly found with Lync 2013 client. 

SYMPTOMS

 

Even when trying to expand the conversation window, you are still missing most of the buttons you need for a call.

RESOLUTION

1. Close completely out of Ignite
2. Navigate to the following directory on the agent's computer: [InstallDir]\CCM\Applications\Ignite\
3. Open up Ignite.exe.config with Notepad
4. Search for the line which says WrapperWindowDockingDelayMilliSec
5. By default it will be set to 500 milliseconds.  Change the value to 1000
        <setting name="WrapperWindowDockingDelayMilliSec" serializeAs="String">
        <value>1000</value>
6. Click Save in Notepad and exit
7. Reopen Ignite and test. The time may need to vary (repeat steps above to adjust time further). 

 

APPLIES TO

Contact Center for Lync 5.10.X.X