HotFix KB416156 - Enterprise service being restarted due to performance

PROBLEM

This HotFix addresses two issues:

• The Enterprise server service being restarted intermittently due to performance issues.
• The Calls Waiting statistic in the QueueNow monitor not updating reliably for an EMail queue.

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.1.0.

1. Download the attached KB416156.EXE to the MiContact Center server.
2. Double-click the KB416156.EXE and follow the on-screen prompts.
3. Wait for the repackager, and all remote node/client systems to update.

NOTE:  Installing this patch will restart the MiContact Center services.  To avoid service interruption we recommend applying this update after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.1.1.0