PROBLEM
IVR Ports were becoming stuck in Dialing or Ringing states intermittently.
SYMPTOMS
The port logs will show warnings/errors like the following:
Warning: 2017-Apr-27 17:01:06.137 Mitel.Routing.Mitel.Implementation.PlayPromptImplementation - Phone is NOT ready to play prompt - TX is closed, we will wait a max of 2500 ms for TX to open. (8601 - 192.168.1.23)
Error: 2017-Apr-27 17:01:09.230 Mitel.Routing.Mitel.Implementation.PlayPromptImplementation - TX is still NOT open after 2500ms. Playing Prompt anyway. (8601 - 192.168.1.23)
RESOLUTION
This HotFix is to be installed onto MiContact Center Business version 8.1.2.0.
1. Download the attached KB404909.EXE file to the MiContact Center server.
2. Double click KB404909.EXE and follow the on-screen prompts.
3. Wait for the repackager and client updates to complete.
4. Install the KB418119 Hotfix.
NOTE: Any site that installs 404909 must also install 418119 after.
APPLIES TO
MICC 8.1.2.0
Keywords: 404909 KB404909 HotFix IVR port ports stuck ringing dialing