HotFix KB418119 - Softphone Answer button greyed out while call ringing

Article ID: 52562 - Last Review: October 30, 2017

PROBLEM

When a Softphone user was off-hook and went back on-hook at the same moment an ACD call was offered to them, the Answer button would sometimes remain greyed out, resulting in a Requeue. 

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.2.0. 

1. Download the attached KB418119.EXE to the MiContact Center server.
2. Double-click KB418119.EXE and follow the on-screen prompts.
3. Wait for the repackager and client computer updates to complete.

APPLIES TO

MiCC 8.1.2.0. 

Keywords: HotFix 418119 KB418119 softphone answer greyed out