HotFix KB425351 - Agents intermittently being logged out of Ignite

PROBLEM

Intermittently the MiVoice Business sends an unexpected phone logout event.  When this occurs Ignite sees this as an agent logout, and proceeds to logout all other agents associated to the employee.

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.3.0.

1. Ensure that KB410407 is installed.
2. Ensure that KB410718 is installed.
3. Download the attached KB425351.EXE file to the MiContact Center server.
4. Double-click the KB425351.EXE file and follow the on-screen prompts.
5. Wait for the Repackager to complete and any clients to update.

NOTE: Installing this HotFix will restart the MiCC services.  To avoid service interruption we recommend applying the patch after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.1.3.0